PDF eBooks Download allows customers quick access to their purchased information. Each PDF eBook download is an electronic version of a product that can be downloaded to your computer or laptop.
Here are some important elements when buying and using PDF eBooks Download:
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Each PDF eBook download product file is protected from duplication by ProtectedPDFTM and requires Adobe® Reader® 8.0 or later on Windows OS (XP or later) or MAC OS X. You can download the latest free version of Adobe Reader at www.adobe.com. No additional software is required.
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Installation of the document can be on a single computer with two different login names or on two different computers. This allows you to have your codes both on your desktop computer and on a laptop. Neither concurrent use on two or more computers nor use in a local area network or other network is permitted.
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In order to verify that you are the intended recipient of the document, you need to be online to unlock the document for the first time.
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These PDF downloads are digitally protected by ProtectedPDFTM and require you to unlock your document on your computer. Your product requires a serial number for unlocking that will be sent to you in a confirmation email upon purchase.
| Unlock the PDF eBook |
| Question: How do I obtain a serial number to unlock the PDF eBook? |
| Answer: On purchase of our PDF eBooks, a confirmation email will be sent to you that will contain links to download the PDF eBooks purchased. Once downloaded, the PDF eBooks will need to be unlocked on the computer where they will be used (see below for details) by using serial numbers that are unique to each PDF eBook. The serial numbers can be obtained by visiting this page and entering the order confirmation number and a security code of each PDF eBook (also found in the confirmation email) in appropriate locations. Please note that once the serial number is processed, no refund will be issued.
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| Contact Info |
| Question: Who do I contact for support on the installation? |
| Answer: Contact S.K. Ghosh Associates Inc. by email at kbhaumik@skghoshassociates.com or by phone at 1-847-991-2700.
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| Serial Number Reset and Offline Unlock |
| Question: What do I do when I receive the error message “You’ve exceeded your maximum number of installations”? |
| Answer: If your Codes/Standards have relocked due to a computer crash or because of an Adobe Reader update, then your serial number/unlock code may be required to be reset. You can accomplish this by clicking here.
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| Question: What do I do when I am unable to access your servers for registration or when my computer does not have internet access? |
| Answer: If your computer system will not connect to the Internet or your system has a firewall that will not connect to our servers, then you can perform an “OFFLINE unlock” by clicking here.
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| Protected PDF |
| Question: What do I do when I open a ProtectedPDF and it asks me for a Serial Number? |
Answer: For detailed information and answers on how the ProtectedPDF works, click here.
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| Question: What is the License Agreement on ProtectedPDF software? |
| Answer: View the License Agreement for ProtectedPDF software.
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| Question: What do I do when I am getting JavaScript Error and problems with Adobe Acrobat? |
| Answer: For information and answers on proper settings with Adobe Acrobat click on the link here for information on these setting preferences.
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| Question: What is the process for unlocking ProtectedPDF files on a single computer? |
| Answer: In order to unlock ProtectedPDF files successfully you need to insert the serial number in the proper field and click the online unlock button. It will ask you to allow the connection to the Internet and it might ask you this twice. After this it might say that there is a New Version available for download. You want to answer “NO” to this request. You might have to go through this process two or more times until it says that you have been “Successfully Unlocked”.
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| Adobe Reader |
| Question: What is Adobe Acrobat Reader? |
| Answer: Adobe Acrobat Reader is a program that allow users to view PDF files. Adobe Acrobat Reader can be downloaded free of charge from the Adobe web site.
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| Question: Will Protected PDFs work in other programs that read PDFs besides Adobe Acrobat? |
| Answer: Due to the special features, the only program that will work correctly with the Protected PDFs is the Adobe programs such as Acrobat Reader.
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| Firewall and Pop-up Blockers |
| Question: What do I do about Firewalls and Pop-up blockers? |
| Answer: Click here to find out what do do in the case of firewalls and pop-up blockers.
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| Question: What do I do in the case of getting around Spam Blockers? |
| Answer: Check our list of how to remedy the issue with spam, bulk, or junk mail folders. Click here to see the information with the remedy.
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| Other |
| Question: Where does my confirmation e-mail go if I do not see it in my IN-BOX? |
| Answer: If you do not receive a confirmation e-mail from us, please check your spam, bulk, or junk mail folders. If you find the e-mail there, your ISP or your own software spam-blocker or filters are diverting our e-mail.
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